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Return to shopShipping Policy
Welcome to Cleveleys Sheds Ltd. We aim to make every order quick, safe, and easy to receive within the United Kingdom. This Shipping Policy explains our handling, shipping, and delivery process for all orders placed on charnockgardenservices.shop.
1. Delivery Area & Cost
| Delivery Area | United Kingdom only. We currently do not ship outside the UK. |
| Shipping Cost | Free Shipping on all orders. There are no hidden charges. |
| Courier Service | We primarily use Royal Mail for our deliveries. |
| Tracking | Every order includes a tracking number sent to your email once the parcel is dispatched. |
2. Estimated Delivery Times
We break down the total delivery time into two components: Processing Time and Transit Time.
A. Processing Time (Handling)
All orders are processed and prepared for dispatch within 1 to 3 business days, Monday through Friday, after payment is confirmed.
Orders placed before 5:00 PM (GMT) are processed the same business day.
B. Transit Time (Shipping)
Standard delivery usually takes 5 to 8 business days after dispatch.
C. Total Estimated Delivery Time (Order to Door)
The total estimated time from the moment you place your order to delivery is:
6 to 11 Business Days
Delivery times are estimates and may vary slightly due to location, courier delays, or unforeseen factors.
3. Order Processing Schedule
| Detail | Policy |
| Operating Hours | Open Monday to Friday: 8:00 AM – 5:00 PM (GMT) & Sunday we are closed |
| Non-Shipping Days | We do not process or ship orders on Saturday and Sundays or UK Public Holidays. Orders placed during these times will be handled on the next business day. |
4. Lost, Delayed, or Damaged Orders
Delivery Confirmation & Tracking
Once your order has shipped, you will receive a dispatch confirmation email with your tracking number and a link to follow your delivery status. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Orders
If your order is significantly delayed or appears lost in transit:
Contact us at support@charnockgardenservices.shop.
We will open an investigation with the courier to locate your parcel.
If the parcel cannot be located, we will offer a replacement or a full refund.
Delivery Inspection
Please inspect your order carefully upon arrival. If you notice any visible damage, missing items, or an incorrect product, please contact us within 2–3 business days so we can resolve the issue quickly.
5. Contact Information
If you have any questions about your order or our delivery process, please contact our customer support team:
| Detail | Information |
| support@charnockgardenservices.shop | |
| Phone | +44 1253 866530 |
| Address | Brookside Centre, Thornton-Cleveleys FY5 4HD, United Kingdom |